Refund and Returns Policy

At Cheapserinds, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund process, which is outlined below.

1. Returns Eligibility

We accept returns for items that meet the following criteria:

• Condition: The item must be in new, unused, and unwashed condition, with all original tags and packaging still intact.
• Time Frame: Returns must be requested within 30 days of receiving your order.
• Non-returnable Items: Certain items are non-returnable, including personalized or customized products and gift cards. Please review the specific product details before purchase for any exceptions to the return policy.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@cheapserinds.shop or call +1 920-816-3732 within 30 days of receiving your order.
2. Provide Order Information: Include your order number, the item(s) you wish to return, and the reason for your return request. This will help us process your return quickly.
3. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and the return address.
4. Return Shipping: After receiving the RA number, securely package the item(s) and ship them back to the provided return address. Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility requirements. If your return is approved, a refund will be issued to your original payment method. Refunds typically take 5-10 business days to process, depending on your bank or credit card provider.

• Full Refund: If your return is approved, you will receive a full refund for the purchase price of the item(s) you returned.
• Shipping Costs: Original shipping fees are non-refundable, unless the item(s) you received were defective or incorrect.
• Partial Refunds: If the returned item(s) are not in new or unused condition or are missing original tags or packaging, we reserve the right to issue a partial refund or reject the return request.

4. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange, and you will not be responsible for return shipping costs. To process your request, please provide:

• A clear description of the defect or error
• Photographic evidence of the defective or incorrect item
• Your order number and contact information

Once we verify the issue, we will offer a replacement or full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund within 10 business days after confirmation, please check with your bank or credit card provider, as it may take additional time to process the refund.

If you've done this and still haven’t received your refund, please contact us at info@cheapserinds.shop or call +1 920-816-3732, and we’ll assist you further.

7. Contact Us

For any questions regarding our refund and return policy, or if you need assistance with a return, please contact us using the following details:

• Email: info@cheapserinds.shop
• Phone: +1 920-816-3732
• Address: 599 Yarmouth Rd, Elk Grove Village, IL 60007, United States

We are committed to resolving any issues promptly and ensuring your satisfaction with your purchase.